Frequently Asked Questions
Everything you need to know about your Christopher Esber order.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all designer tags attached. Please note that for hygiene reasons, swimwear and jewelry cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local duties and taxes.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer express checkout options through PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later services via Afterpay in select regions.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process and ship your orders. Therefore, we are unable to guarantee any modifications or cancellations once an order is confirmed. Please contact our customer service team immediately if you require assistance.
How do I determine my size in Christopher Esber garments?
Most of our pieces are designed in Australian sizing. You can find a comprehensive size guide on each product page to help you convert to US, UK, or EU sizing, along with specific garment measurements.